FAQ
- As a non EC resident can I claim the VAT back?
- Can I get some help with my flat pack furniture?
- Can PineSolutions change the wood stain or dimensions of the furniture?
- Do PineSolutions have a catalogue?
- Do PineSolutions have a showroom?
- How do I cancel or return my item?
- How do I care for my furniture?
- I have a fault with my furniture, what can I do?
- I need more guidance buying furniture
- Is it safe to shop online with PineSolutions.co.uk?
- Is Pinesolutions part of Ducal or Parker Knoll?
- May I request a wood sample?
- Where do PineSolutions source their wood from?
Answer: Please note that we are not able to ship outside of mainland UK. Customers are responsible for onward shipment but we will offer VAT refunds for oversease visitors to the United Kingdom and entitled EC residents at our discretion.
Answer: PineSolutions' friends, the Flat Pack Amigos provide a high quality nationwide furniture assembly service for anyone who cannot or does not wish to assemble the furniture themselves. See http://www.flatpackamigos.co.uk/ for a link to their website. Please note that Flat Pack Amigos is an independent company and has no connection with PineSolutions other than the fact that they recommend them.
Answer: Pinesolutions is unable to make any changes to the furniture. We are happy to talk to you about the style you would like to see if we stock anything similar. We would not recommend changing the finish to any furniture purchased from us and we are not liable for damaged caused by doing so.
Answer: To keep their prices as low as possible and in line with their 'green ethos', PineSolutions do not produce catalogues. All information is shown on their website which is updated daily. Please contact PineSolutions with any query however big or small and they will will be happy to help.
Answer: PineSolutions.co.uk is a true online company. They do not have a showroom and so do not incur the high costs of having a high street presence. They pass these savings onto their customers which allows them to offer a huge range of furniture at great prices.If you are concerned about ordering furniture you have not seen there are a couple of options that they have implemented to overcome this problem.Firstly they offer a free wood sampling service. Please send an email to woodsamples@pinesolutions.co.uk including details of your postal address along with the ranges you are interested in and they will send you wood samples free of charge.Secondly and more importantly they offer a free, 30 day piece of mind guarantee on all your purchases where they will collect any items you order, free of charge as long as they are in their original condition and packaging and suitable for resale.
Answer: Please read the details in their terms and conditions. Contact PineSolutions on 0800 195 0503 to discuss your issue and they will work to resolve it as soon as possible.
Answer: Follow the link for wooden furniture care advice.
Answer: Please contact their Customer Services team on 0800 195 0503 with details of the damage. Please have your order number ready to enable them to deal with your problem efficiently. They will ask you to follow up this initial contact in writing by email to help@pinesolutions.co.uk.
Answer: See PineSolutions' full furniture purchase guide here.
Answer: See their in depth PineSolutions security online page.
Answer: No. Ducal has ceased trading and has never been affiliated with PineSolutions. PineSolutions no longer have Ducal Furniture in stock. Parker Knoll is not linked with Pinesolutions, their details can be found at www.parkerknoll.co.uk.
Answer: If you require parts for your furniture, or discover that a part is missing, please e-mail PineSolutions Customer Services team at woodsamples@pinesolutions.co.uk. Please include your name, order number and contact details.
Answer: Click to see their full wooden furniture source listing. You can also follow this link to read more about PineSolutions and the environment.
